Privacy Policy

BorrowParty LLC ("BorrowParty," "we," "us," or "our") operates the website located at borrowparty.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our party equipment rental services.

By using our Site or submitting a booking, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

• Identity Information: Your full name.
• Contact Information: Email address, phone number, and mailing/delivery address.
• Booking Information: Event date, selected rental package, event details, and any special requests you provide.
• Technical Information: IP address, browser type, device information, and pages visited, collected automatically via standard web server logs and analytics tools.

We do not collect payment card information directly. Any payment processing is handled by third-party payment processors subject to their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your rental booking.
• Communicate with you about your booking, including confirmations, updates, and reminders.
• Coordinate delivery, setup, and pickup of rental equipment at your specified address.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.
• Detect and prevent fraud or misuse of our services.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing bookings, and delivering our services (e.g., CRM platforms, email service providers). These parties are contractually obligated to protect your information.
• Legal Compliance: Government authorities or law enforcement if required by law, court order, or to protect the rights and safety of BorrowParty or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. GoHighLevel CRM

When you submit a booking, your contact information (name, email, phone, address) and booking details are transmitted to GoHighLevel, a customer relationship management (CRM) platform we use to manage bookings and customer communications. GoHighLevel processes this data in accordance with their own privacy policy, available at gohighlevel.com/privacy-policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of three (3) years for business and legal purposes.

6. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Analytics

Our Site may use cookies and similar tracking technologies to analyze website traffic and improve user experience. You may disable cookies through your browser settings; however, doing so may affect the functionality of our Site.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: